| Assist
Help Desk Staff With PC Recovery
Most
information technology professionals find
that they are under constant pressure
to ensure that the right tools exist to
correct problems, minimize outages, and
boost the performance of their company’s
PCs.
If you work in a Help Desk environment,
you know that the vast majority of support
issues you encounter are the result of
employee error or lack of PC knowledge.
And yet these can be the most difficult
problems to identify and correct.
Are you constantly having to ask…
What program(s) were you running?
What specifically were you doing before
the problem occurred?
Have you downloaded any new software or
files?
Not only is this problem-solving approach
time intensive, but almost invariably,
the employee doesn't know the answers
or is hiding the truth to cover up their
actions.
Spector CNE will significantly reduce
the amount of time spent on support calls
by helping you rapidly diagnose the problem
and move on to providing a solution. Each
PC on your network is continually recorded
allowing Help Desk personnel to “see”
the exact moment trouble occurred. These
surveillance-like PC recordings can help
you uncover such common support issues
as conflicting applications, rogue file
downloads, improper keyboard commands,
archaic error messages, and more.
Spector
CNE More Info or Buy Now
Spector
CNE will help your company:
•
Conduct
Investigations on Employees Suspected
of Inappropriate Activity
• Increase
Employee Productivity by Reducing Frivolous
& Inappropriate Activity
• Eliminate
Leaking of Confidential Information
• Recover
Lost Crucial Communications (Email, Chat
& Instant Messages)
• Meet
or Exceed Federal, Industry or Agency
Compliance Requirements
• Assist
Help Desk Staff With PC Recovery
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